Based in UAE
Terms of service
Rental Terms & Conditions
At Recovery On Demand, we're committed to making your rental experience as simple and hassle-free as possible. These Rental Terms & Conditions explain how bookings, deliveries, cancellations, collections and equipment care are managed. By placing a booking with Recovery On Demand, you agree to the terms outlined below.
Our Commitment to You
At Recovery On Demand, we're committed to providing a premium, hassle-free rental experience from start to finish. Every piece of equipment is professionally prepared, delivered and installed by our team, and we're here to support you throughout your rental.
From helping you choose the right recovery solution to answering questions and providing ongoing assistance, our goal is to make recovery simple, convenient and accessible in the comfort of your own home.
Booking Your Rental
How to Book
You can reserve your recovery equipment in any of the following ways:
- Through the Recovery On Demand website.
- By contacting our team via WhatsApp
- By emailing support@recoveryondemand.ae
- By calling us at +971 58 520 2308.
Once your booking request has been received, our team will contact you to confirm the details, answer any questions and arrange delivery and installation.
Rental Period
Recovery On Demand offers flexible rental options depending on the equipment selected.
Available rental periods may include:
- 7-day rental
- 1-month rental
- 3-month rental
- Longer-term rentals by request
Rental periods begin on the day your equipment is delivered and professionally installed.
Payment Terms
Payment
Payment is required to confirm your booking and secure your rental dates.
We accept a range of secure payment methods available through our website. Once payment has been received, you'll receive confirmation of your booking and our team will contact you to arrange delivery and installation.
Where applicable, recurring rental payments will be processed according to your selected rental plan.
Delivery & Installation
Professional delivery and installation are included with every rental.
Delivery is typically completed within two (2) business days of booking confirmation, subject to product availability, location and any building access requirements.
Our warehouse and delivery team do not operate on Sundays.
Building Access
Many apartment buildings, hotels and residential communities require advance approval before deliveries and collections can take place.
It is the customer's responsibility to arrange:
- Building management approval
- Service lift bookings (where required)
- Security access
- Parking or loading access, where applicable
If your building requires supporting documentation, we can provide our Recovery On Demand Building Access Authorisation Pack, which includes company credentials, staff identification, vehicle information and proof of insurance to help simplify the approval process.
If delivery or collection cannot be completed because the required access has not been arranged, the applicable unsuccessful delivery or collection fee will apply.
Booking Changes
If you need to change your booking, please contact our team as soon as possible. We'll always do our best to accommodate your request; however, all changes are subject to availability and may incur additional charges.
Booking Change Fees
| Request | Fee |
| Change of delivery or collection address (requested less than 48 hours before delivery/collection) | AED 150 |
| Change of delivery or collection date or time (requested less than 24 hours before the scheduled appointment) | AED 450 |
| Rental extension (requested more than 7 days before your scheduled collection date) | No charge |
If you need to update the name on the booking or change the delivery address after your booking has been confirmed, we may require the existing booking to be cancelled and a new booking created to ensure all customer and delivery details remain accurate.
Cancellation Policy
If you need to cancel your booking, please notify us as soon as possible. Cancellation fees are based on the time between your cancellation request and the scheduled delivery date.
Cancellation Fees
|
Cancellation Request |
Fee |
|
Within 24 hours of booking |
No cancellation fee (full refund) |
|
More than 72 hours before your scheduled delivery |
20% of the total rental value |
|
Less than 72 hours before your scheduled delivery |
No refund |
Once a booking is within 72 hours of the scheduled delivery date, it is considered confirmed and delivery preparations, including third-party courier arrangements, are already in progress.
Refunds, where applicable, will be processed back to the original payment method. Processing times may vary depending on your payment provider.
Unsuccessful Deliveries & Collections
To help ensure a smooth delivery and collection, customers are responsible for being available at the agreed date and time and for arranging any required building or security access.
If delivery or collection cannot be completed due to customer unavailability, restricted access or insufficient notice, the following charges will apply.
Unsuccessful Delivery Fees:
|
Situation |
Fee |
|
Customer not present at the agreed delivery time |
AED 450 |
|
Delivery rescheduled with less than 24 hours' notice |
AED 450 |
|
Building management approval, service lift booking or security access not arranged |
AED 450 |
If an unsuccessful delivery is not rescheduled within seven (7) days, an additional charge equivalent to one week's rental of the selected package will apply.
Please note that rescheduling may reduce the available rental period, as extending beyond the original booking dates may not always be possible.
Unsuccessful Collection Fees:
|
Situation |
Fee
|
|
Customer not present at the agreed collection time |
AED 450 |
|
Collection rescheduled with less than 24 hours' notice |
AED 450 |
|
Building management approval, service lift booking or security access not arranged |
AED 450 |
|
Equipment cannot be collected beyond the agreed rental period |
AED 250 per day |
If a scheduled collection is unsuccessful, a new collection date must be arranged within 48 hours.
Rental Extension
If you'd like to extend your rental, please contact our team as early as possible. Extensions are subject to equipment availability.
To give us the best opportunity to secure your preferred extension, we recommend contacting us at least seven (7) days before your scheduled collection date.
Where available, your rental can be extended without interruption, allowing you to continue enjoying your recovery equipment.
Early Returns
We understand that circumstances can change.
If you wish to end your rental early, please notify our team at least three (3) days before your preferred collection date.
A 30% early return fee will apply to the unused portion of your rental.
The remaining balance will be issued as store credit, which can be used towards any future Recovery On Demand rental or service.
If you're permanently relocating outside the UAE and cannot use your credit, please contact our team. Alternative arrangements may be considered at our discretion.
Equipment Care
During your rental, you are responsible for taking reasonable care of the equipment.
Please:
- Use the equipment only as instructed.
- Keep equipment in a clean, safe environment.
- Protect equipment from excessive weather exposure where applicable.
- Supervise children and pets around the equipment.
- Never attempt to repair, modify or dismantle the equipment yourself.
If you experience any issues, contact our team immediately.
Equipment Faults
If equipment develops a fault through normal use or a manufacturer's defect during your rental, we'll arrange repair or replacement as quickly as possible at no additional cost.
If a repair or replacement cannot be completed within a reasonable timeframe, we may provide a pro-rata refund or store credit for the affected rental period.
Damage
Damage to Equipment
Customers are responsible for any damage caused by misuse, negligence, unauthorised modifications or failure to follow the supplied instructions.
Where damage occurs, Recovery On Demand reserves the right to charge the reasonable cost of repair or replacement. In cases where equipment cannot be repaired, replacement costs of up to the full replacement value may apply.
All equipment is inspected before delivery and again upon collection. Where damage is identified that was not previously reported, Recovery On Demand reserves the right to charge the reasonable cost of repair or replacement.
Loss or Theft
Customers remain responsible for the equipment throughout the rental period.
Any equipment that is lost, stolen or not returned may be charged up to its full replacement value.
Collections & Late Returns
If equipment cannot be collected on the agreed collection date due to customer unavailability or restricted access, additional collection fees and daily rental charges may apply until the equipment has been successfully collected.
Equipment not returned within a reasonable timeframe may be charged up to its full replacement value.
Health Disclaimer
Recovery On Demand provides wellness and recovery equipment for general wellbeing purposes only. We do not provide medical advice, diagnosis or treatment.
Customers should consult an appropriately qualified healthcare professional before using any equipment if they have a medical condition, are pregnant, are taking medication, have recently undergone surgery or have any concerns regarding its suitability.
Customers use all equipment at their own risk and agree to follow the operating instructions provided.
Contact Us
For any questions regarding your booking or these Rental Terms & Conditions, please contact us: support@recoveryondemand.ae or call us at +971 58 520 2308.
Changes to These Terms
Recovery On Demand reserves the right to update these Rental Terms & Conditions at any time. The latest version will always be available on our website and will apply to future bookings.
