Privacy policy

Privacy Policy

Last updated: October 6, 2026

This Privacy Policy describes how Recovery On Demand ("Recovery On Demand", "we", "us", or "our") collects, uses, stores and discloses personal information when you visit our website, submit an enquiry, make a booking, rent our products or services, communicate with us, or otherwise interact with us.

For the purposes of this Privacy Policy, "you" and "your" means you as a customer, prospective customer, website visitor, or other individual whose personal information we collect in connection with our Services.

Recovery On Demand provides rental and related services for recovery and wellness equipment, including ice baths, infrared saunas and other products and services that we may offer from time to time.

Please read this Privacy Policy carefully. By using our website or Services, you acknowledge the practices described in this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or applicable legal and regulatory requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and, where required by applicable law, take any additional steps required to notify you of the changes.

We recommend reviewing this Privacy Policy periodically to remain informed about how we handle your personal information.

2. How We Collect Your Personal Information

We collect personal information in several ways, depending on how you interact with us.

Information You Provide Directly

You may provide personal information when you:

  • Submit an enquiry through our website, social media, messaging platforms or other channels.

  • Contact us through the WhatsApp chat available on our website.

  • Request information about our products or services.

  • Make or request a rental booking.

  • Complete a payment or provide information required to process a payment.

  • Communicate with our team by email, WhatsApp, telephone or other communication channels.

  • Provide information required for delivery, installation, servicing or collection of rented equipment.

  • Participate in promotions, competitions, surveys or other marketing activities.

  • Provide feedback, reviews, photographs or videos relating to our products or services.

  • Request customer support or otherwise communicate with us.

This information may include:

  • Name.

  • Telephone number.

  • Email address.

  • Delivery or installation address.

  • Billing information.

  • Rental and booking information.

  • Payment and transaction information.

  • Information contained in communications with us.

  • Information voluntarily provided through reviews, photographs, videos or other content.

You may choose not to provide certain information. However, this may prevent us from providing certain products or Services, processing a booking, arranging delivery or otherwise responding to your request.

Information Collected Automatically

When you visit or interact with our website, we may automatically collect certain technical and usage information.

This may include:

  • IP address.

  • Browser type.

  • Device type and information.

  • Operating system.

  • Website pages visited.

  • Date and time of visits.

  • Referring website or advertising source.

  • Information about how you interact with our website.

  • Information about interactions with our advertisements.

  • Other technical information collected through cookies, pixels and similar technologies.

3. Information We Receive from Third Parties

We may receive personal information from third parties and service providers that support our business.

These may include:

  • Stripe, which processes payments made through our Services.

  • Google, including Google Analytics and Google Ads, for website analytics, advertising and conversion measurement.

  • Meta, including Meta Pixel and related advertising technologies, for advertising, conversion measurement and audience management.

  • WhatsApp, where you choose to contact us through the WhatsApp chat available on our website.

  • Website and technology providers.

  • Email and marketing service providers.

  • Delivery, installation and servicing providers.

  • Other suppliers or service providers that process information on our behalf.

These third parties may collect or receive information directly from you or through technologies operating on our website.

Third parties process information in accordance with their own privacy policies and terms, where applicable.

4. How We Use Your Personal Information

We may use your personal information for the following purposes.

Providing Our Services

We use your information to:

  • Process and manage rental bookings.

  • Process payments.

  • Arrange delivery, installation and collection of equipment.

  • Provide equipment servicing and maintenance.

  • Communicate with you regarding your rental.

  • Provide customer support.

  • Manage rental extensions and renewals.

  • Manage changes or cancellations to bookings.

  • Maintain records relating to our business relationship with you.

Communication

We may use your information to communicate with you about:

  • Your enquiry or booking.

  • Delivery, installation or collection.

  • Rental extensions and renewals.

  • Equipment servicing or maintenance.

  • Customer support.

  • Payments and invoices.

  • Important changes to our Services.

  • Other information relating to your relationship with Recovery On Demand.

Marketing and Advertising

Where permitted by applicable law, we may use your information for marketing and promotional purposes.

This may include sending information about:

  • Our products and Services.

  • New products.

  • Promotions and offers.

  • Rental options.

  • Related recovery and wellness services.

Marketing communications may be sent by email, WhatsApp, SMS or other communication channels.

We may also use information collected through our website and advertising technologies to measure and improve our marketing campaigns and advertising.

You may opt out of certain marketing communications at any time by following the unsubscribe instructions included in marketing communications or by contacting us directly.

Opting out of marketing communications will not prevent us from sending essential communications relating to an existing or previous rental, booking, payment, delivery, collection, maintenance or other transaction.

Improving Our Services

We may use information about how customers and website visitors interact with our Services to:

  • Improve our website.

  • Improve our products and Services.

  • Understand customer preferences.

  • Analyse business performance.

  • Develop new products and Services.

  • Improve customer experience.

Security and Fraud Prevention

We may use personal information to detect, investigate and prevent fraudulent, illegal or malicious activity and to protect our customers, business, systems and Services.

Legal and Regulatory Requirements

We may use and disclose personal information where reasonably necessary to:

  • Comply with applicable laws and regulations.

  • Respond to lawful requests from authorities.

  • Enforce our agreements and terms.

  • Protect our rights, property and business.

  • Resolve disputes.

  • Protect the safety and security of our customers, employees and others.

5. Payments

We use Stripe to process payments.

When you make a payment through our Services, Stripe may collect and process payment information such as your name, email address, billing information and payment card or other payment details required to complete the transaction.

Payment information is processed by Stripe in accordance with Stripe's own privacy policy and security practices.

We generally do not store complete payment card details on our own systems.

We may receive information from Stripe such as payment status, transaction amount, transaction reference and other information necessary to manage your booking and rental.

6. Cookies and Similar Technologies

We use cookies, pixels and similar technologies on our website.

These technologies help us:

  • Keep our website functioning properly.

  • Remember preferences.

  • Understand how visitors use our website.

  • Measure website performance.

  • Measure advertising performance.

  • Improve our marketing.

  • Understand how users interact with our website after viewing or interacting with advertisements.

The technologies we use may include the following.

Google Analytics

We use Google Analytics to understand how visitors use our website.

Google Analytics may collect information such as website pages visited, traffic sources, device information and general website interactions.

Google Analytics may use cookies and similar technologies to collect this information.

Google Ads

We use Google Ads to advertise our products and Services.

Google Ads may use cookies, conversion tracking and similar technologies to measure advertising performance, understand whether users take actions after interacting with our advertisements and, where applicable, support remarketing and audience-based advertising.

Meta Pixel

We use the Meta Pixel to help us understand how visitors interact with our website and to measure the effectiveness of our advertising on Meta platforms, including Facebook and Instagram.

The Meta Pixel may collect information about website visits, actions taken on our website and interactions with our advertisements.

This information may be used to measure conversions, create or improve advertising audiences and provide more relevant advertising.

WhatsApp

Our website provides an option to contact Recovery On Demand through WhatsApp.

If you choose to use this option, your interaction may be processed through WhatsApp and Meta's systems.

Information you provide through WhatsApp, including your telephone number and the content of your communications, may be processed by WhatsApp in accordance with WhatsApp's applicable terms and privacy policies.

Managing Cookies

You can control or disable cookies through your browser settings.

Where applicable, you may also be able to manage certain advertising and tracking preferences through the relevant third-party services or your device settings.

Please note that disabling certain cookies or similar technologies may affect the functionality of our website or prevent some features from working correctly.

7. How We Disclose Personal Information

We may share personal information where reasonably necessary to operate our business and provide our Services.

This may include sharing information with:

  • Payment processors such as Stripe.

  • Website and technology providers.

  • Email and marketing service providers.

  • Advertising and analytics platforms such as Google and Meta.

  • WhatsApp, where you choose to communicate with us through WhatsApp.

  • Delivery and installation providers.

  • Equipment servicing and maintenance providers.

  • Customer support providers.

  • Cloud storage and software providers.

  • Professional advisers, such as accountants, lawyers or consultants.

  • Government authorities or law enforcement where required or permitted by law.

We require service providers that process information on our behalf to handle personal information appropriately and, where applicable, in accordance with contractual and legal requirements.

We do not sell your personal information for money.

8. Marketing and Advertising Platforms

We use third-party advertising and analytics platforms to promote our products and Services and to measure the effectiveness of our marketing.

These may include Meta and Google.

For example, we may use Meta Pixel, Google Ads and Google Analytics to:

  • Measure website traffic and advertising performance.

  • Understand which advertising campaigns generate enquiries or bookings.

  • Measure conversions.

  • Build or manage advertising audiences.

  • Deliver relevant advertisements.

  • Understand how users interact with our website following an advertisement.

These platforms may collect information through cookies, pixels and similar technologies.

Information collected by these platforms may be associated with your browser, device or other identifiers and may be processed in accordance with the respective provider's privacy policy.

You may be able to manage certain advertising preferences through your browser, device or the relevant advertising platform.

9. Customer Reviews, Photos and Other Content

If you voluntarily provide us with a review, testimonial, photograph, video or other content relating to our products or Services, we may use that content for customer service, marketing or promotional purposes where permitted and, where required, with your consent.

We will not knowingly publish personal information beyond what is reasonably necessary for the purpose for which the content is being used.

If you do not want us to use content you have provided for marketing purposes, you may contact us using the details below.

10. Third-Party Websites and Links

Our website, emails or other communications may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy, security or content of third-party websites or services.

We recommend reviewing the privacy policies and terms of any third-party services you access.

11. Children's Data

Our Services are intended for adults and are not directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us using the details below so that we can assess the situation and take appropriate action where required.

12. Security of Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security of personal information.

You should also take appropriate steps to protect your own information, including avoiding sending sensitive information through unsecured communication channels.

13. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services.

  • Maintain business and transaction records.

  • Manage customer relationships.

  • Comply with legal, accounting and regulatory requirements.

  • Resolve disputes.

  • Enforce our agreements.

  • Protect our legitimate business interests.

The length of time information is retained will depend on the type of information and the purpose for which it was collected.

When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law.

14. Your Rights

Depending on your location and applicable law, you may have rights in relation to your personal information, which may include:

  • The right to request access to personal information we hold about you.

  • The right to request correction of inaccurate or incomplete information.

  • The right to request deletion of personal information in certain circumstances.

  • The right to object to or request restriction of certain processing.

  • The right to withdraw consent where we rely on consent as the legal basis for processing.

  • The right to receive or request transfer of certain personal information where applicable.

  • The right to opt out of certain marketing communications.

These rights are subject to applicable legal exceptions and limitations.

To exercise a right, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

We will respond to valid requests within the timeframe required by applicable law.

15. Managing Marketing Communications

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails.

You may also contact us directly to request that we stop sending marketing communications.

Even if you opt out of marketing communications, we may continue to contact you where necessary to provide Services or communicate about an existing or previous rental, including payments, delivery, collection, maintenance, renewals or other transactional matters.

16. International Transfers

Some of the service providers we use may process or store personal information outside the United Arab Emirates.

For example, certain technology, payment, analytics, advertising, communication and cloud-service providers may operate or store information in other countries.

Where personal information is transferred internationally, we will take reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection laws and appropriate safeguards.

17. Complaints

If you have concerns about how we collect, use or handle your personal information, please contact us using the details below.

We will review and respond to your complaint within a reasonable timeframe and in accordance with applicable law.

Where applicable, you may also have the right to lodge a complaint with the relevant data protection authority.

18. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Recovery On Demand
Business Centre, Sharjah, United Arab Emirates

Phone: +971 58 520 2308
Email: hello@recoveryondemand.ae

This Privacy Policy was last updated on October 6, 2026.